Frequently Asked Questions

Are there additional set up fees?

All tent rental prices include delivery, set up and tear down. There are no hidden costs. If there is an unusual tent install (such as on asphalt), there may be an additional set up fee which will be stated clearly on final quote. Please provide us with as many details as possible about where your tent will be set up. $100 fee charged for set up in parks that require same day set up and take downs. State sales tax is not included in the prices shown on the website.

 

Are there delivery charges?

The price you see on the website or quoted to you is the price you pay. There are no hidden costs. Delivery fees are only charged for tent installations outside of our Free Delivery Zone. Deliveries outside this zone start at $50. A $25 delivery fee is charged for all orders $100 and less. You will be notified about this charge during your quote.

 

Can I set up the tent myself?

Why would want to do that? Quite frankly, if you’ve never done it before, setting these up can be difficult. We’ve got the tools to make setup and teardown quick and easy. You just relax and let us do the work. 

 

Is sales tax included in the website pricing? 

No, it will be shown on your final quote.

 

How long is a tent rental?

Tent pricing includes a normal tent rental covering 2-3 days.

 

How long does it take to set up your tent?

Normal setup takes 1-2 hours based on size of the tent.

 

What happens during a Severe Weather Event?

South of the River Tents reserves the right to take down any tent during a Severe Weather Event that includes high winds, hail, tornados, lightning, and volcanic eruptions (very rare in MN). We will do our best to notify prior to install if there is a possibility of a Severe Weather Event and the possibility of us coming out to take down the tent. If a storm hits during your event, do not try and save the tent.  EVACUATE THE TENT!

 

What is your Cancellation Policy?

A 50% non-refundable deposit is required at time of reservation. If you have to change quantities please notify us at least 30 days prior to your event. Items changed or cancelled after the 30 day mark are subject to cancellation fee of the deposit paid. If you cancel your event, your deposit will not be refunded, but the customer will have a credit on their account for up to 1 year from the original event date to use as a credit towards another rental.

 

 

Do you set up tents on asphalt?

Yes, but it is not recommended. The tent stakes will damage asphalt and South of the River Tents will not be held liable for the damage created to asphalt. What you are looking for is a frame tent, and we only have pole tents.

 

Do you set up tents on concrete?  

No

 

Do you set up tents on frozen lakes?  

No

 

 

Do you ensure that there will be no damage to irrigation lines for sprinkler systems?

Please do your best to mark where your sprinkler lines are located. We cannot guarantee that there will be no damage to sprinkler lines that are unmarked.  

 

 

Who calls Diggers Hotline/Gopher State One?

We will call. Please be prepared to give us the exact location on your property for the tent setup. Expect the utility companies to mark your property with paint and/or flags 2-3 days prior to your event.

 

How far in advance should I book my items?

South of the River Tents will try to accommodate an order placed even on the day of the event. Usually 4 business days minimum are required to have utilities marked.

For large events we recommend booking a few months ahead to ensure availability. May – July is our busiest season and we recommend booking three months in advance. We will do our best to accommodate additional rental items. 

 

What is the required money down to reserve my items?

South of the River Tents requires 50% down at time of reservation to hold items for your date. We are more than happy to provide a quote at any time free of charge but we cannot guarantee the availability of any items until a reservation is completed with a signed contract and deposit paid. 

 

What happens if the rental equipment is damaged, lost, or stolen? 

If items are lost, stolen, vandalized, or damaged the customer will be charged the actual replacement cost of the item. 

 

Are there refunds due to bad weather?

We cannot control the weather. South of the River Tents may try to issue a rain check under certain circumstances subject to availability and discretion of a South of the River Tents representative but cannot offer any cash refunds. There are no refunds for tents unusable due to weather.

REMINDER: WHILE TENTS ARE A GREAT SOLUTION TO OVERBEARING SUN AND LIGHT RAIN, THEY ARE NOT MEANT FOR SHELTER IN SEVERE WEATHER. IN AN EVENT OF A STORM, TENTS MUST BE EVACUATED. 

 

What size tent is recommended for my event?

Every event is unique. We are happy to talk with you to find the best solution for your event and all of your guests. Our recommendation is based on the number of guests, utilization of tent, and number of tables and chairs needed. (Is it a wedding reception with a sit down dinner, cocktail hour, wedding ceremony, ground breaking with most guests standing, etc.) 

 

When can I schedule a delivery or pick up?

South of the River Tents will deliver and set up 7 days a week during daylight hours. The customer will normally be called on the Sunday or Monday prior to the event for final set up times. We will do our best to accommodate all delivery requests.  However during peak times, options may be limited. 

 

How should I prepare for delivery?

Please make sure to have your lawn mowed prior to our scheduled delivery, and utility companies have been out to mark the property. In addition, remove any furniture or decorations from the lawn, patio or deck prior to our arrival to setup. Make sure that access to the setup site is clear for our delivery truck to drive as close as possible. Low hanging branches lower than 13 feet off the ground must be trimmed.

 

Do the tables and chairs get set up?

South of the River Tents will normally set up your tables and chairs in our standard configuration. If the customer chooses to set them up differently, we will deliver them neatly stacked.  We ask that you re-stack the items after the event.

 

What should we do for clean up?

We ask that tents, tables and chairs be cleared of all decorations or be neatly stacked to resemble the way they were delivered. 

 

Are there sides on the tents?

Tent sides are available as an add-on service. The solid white sides do not roll up but rather clip onto a sidewall rope that runs along the inside perimeter of the tent. The sides are constructed of the same material as the tent top. They are pliable and can be folded back to make entrance-ways and openings.

 

Does the tent have a floor?   

No

 

What is the latest I may make changes to my order?

Any changes should be made as soon as possible but at least one week before the event. We will do our best to accommodate your requests.

 

How much room do I need for my tent?

Generally a minimum of 5' around the perimeter is needed for a tent. If you are looking for a 20' x 40' tent, you will need a minimum space of 30' x 50'.

 

How tall are the tents?

Our tents are 12 feet 8.5 inches tall

 

Can two tents be attached together?

Our tents will be installed no closer than 5 feet apart.

 

Are side curtains provided with each tent?

No, side curtains need to be ordered separately.

 

How many people can be seated at the tables?

An 8' x 30" rectangular table we recommend 8 people.  It is possible to have 10 per table if chairs are  placed on the ends of table but it is not recommended.

 

What type of lighting can be used for a nighttime event?

We have rope lighting for general illumination. You may provide your own lighting provided it does not damage the tent.

Is your company covered by insurance?   

Yes 

 

Are your tents fire rated?

Yes, each tent will have a label stating that the tent is fire rated. 

 

Can I have a bonfire next to the tent?

No, all bonfires must be at least 50 feet from the tent and downwind of the tent. This also includes smokers and grills.  The customer will be charged for any damage to the tent which may include entire replacement of the vinyl top.

What if there is a problem with any of your items during the event?

Our representatives are available 24 hours a day to rectify whatever problem may arise. We may be contacted through our office during regular business hours or by emergency cell number. Our field representatives carry cell phones and can be dispatched immediately. If it is obvious that weather may be a problem, we may already be on our way to the site.

 

Do you set up tents in a public park? 

Yes, as long as you obtain the proper permits or permission to do so. There is a fee of $100 for tents and $50 for chairs only for the same day set up and pick up for those items.

Do you have any recommendations for other services we need for our event? 

Yes, we do have a recommendation for a great catering company.  

                       Divine Swine Catering

                   www.divineswinecatering.com

                               952-469-2635

"We'll Roast a Pig That You'll Really Dig...and Much, Much More!"

© 2017 by South of the River Tents.